SHIPPING AND RETURNS
Shipping Information
For orders over 300 EUR, shipping within the European Union is free.
The ordered jewelry will be delivered by FedEx courier to the specified address.
You can expect to receive your package as early as the next business day after dispatch, and you will be notified accordingly.
Orders made from our in-stock jewelry will be handed over to the courier service on the following business day, but within 5 business days at the latest, and home delivery is expected on the business day after that.
Thanks to FedEx, you can rest assured that your package is safe. We can track your package and provide the necessary background documentation.
Please note that we are currently able to accept orders through the webshop only for EU countries.
If you wish to order jewelry to a country outside the EU, please send your order by email to vincells@vincells.com.
International Orders:
We can only fulfill international orders after payment by credit card (OTP Simple Pay, PayPal) or advance bank transfer on our website. For credit card payments, we will issue your invoice after the payment. For advance bank transfer, a proforma invoice will be issued and sent to you.
The invoice will be issued, and the order delivered after the amount has been received and processed. After settling the proforma invoice and issuing the invoice, your jewelry will be shipped to you by FedEx courier.
The transit time for international shipping ranges from 2 to 10 days, depending on the country, and any potential customs clearance time and costs must be considered.
If a package is not collected after a failed delivery, it may automatically be returned to the seller after the storage period expires. In such a case, the return shipping fee will be borne by the customer, as the order implies a payment and collection obligation.
Please always inspect your package in the presence of the courier. If you notice any damage to the product or signs of tampering, always request a report to be filed. Without this, we cannot accept subsequent complaints. The customer must verify the integrity of their package in the presence of the shipping company’s employee and only accept undamaged goods.
The seller assumes no responsibility for any damages resulting from the shipment. The costs of compensating for damages during shipping are borne by the shipping company, but the seller will cooperate in the process.
Return Information
According to the applicable regulations, the buyer is entitled to withdraw from the purchase of in-stock jewelry within 14 days of the return period.
You can submit your intention to withdraw by filling out and submitting the withdrawal declaration.
Withdrawal Declaration
(Fill out and return this form only if you wish to withdraw from the purchase)
- Attachment to Government Decree No. 45/2014 (II. 26.)
Declaration/Notice of Withdrawal
(Fill out and return this form only if you wish to withdraw from the contract)
Addressee:
I, the undersigned, declare that I exercise my right of withdrawal / termination in accordance with the following
in respect of a contract for the sale of goods or the provision of the following services:
Date of conclusion of contract / date of receipt:
Name of consumer (s):
Address of consumer (s):
Signature of consumer (s): (paper declaration only)
Date:
—
Source of the above withdrawal statement:
http://www.kozlonyok.hu/nkonline/MKPDE/hiteles/MK14030.pdf
You can also request this by e-mail and we will send it to you, which must be returned in all cases.
The right of withdrawal without justification is counted as 14 calendar days from the receipt of the product.
We only accept returns of goods in their original packaging, containing all parts of the packaging, intact and in perfect condition. If you return goods with damaged or incomplete packaging, damaged goods, or goods showing signs of use, the seller is entitled to refuse the right of withdrawal.
The cost of return shipping is always borne by the customer.
For unique, custom-made jewelry created specifically for the given customer, we do not accept the intention to withdraw. There is no possibility of a refund for custom orders.
